Frequently Asked Questions
We currently accept Cash on Delivery (COD), PayHere (secure online payments), and Bank Transfer. Choose the payment method that’s most convenient for you during checkout.
Yes! Orders paid via PayHere or Bank Transfer are usually processed first since payment is confirmed immediately. Cash on Delivery (COD) orders are also processed as quickly as possible but may take slightly longer during busy periods.
We charge a flat shipping fee of LKR 350 for all orders delivered anywhere in Sri Lanka. This helps us continue providing reliable delivery while keeping our product prices affordable.
Orders are typically delivered within 3–10 working days after payment is confirmed. COD orders may require a slightly longer processing time, as they are dispatched after prepaid orders.
- Yes! Rush orders may be available for customers who need their order within 48 hours, subject to availability.
- For custom made orders, an additional rush order fee starting from LKR 500 will apply. The final rush fee will depend on the quantity and requirements of the order and will be confirmed before payment.
- All rush orders, including items already available in stock, will be delivered via Uber or PickMe Flash, and the delivery fee must be paid by the customer. Delivery charges will depend on your location and the applicable fare at the time of dispatch.
- Please contact us before placing a rush order to confirm availability.
Currently, we ship only within Sri Lanka. We hope to expand internationally in the future 🌸.
Once your order is on its way, you’ll receive a confirmation email with details of your shipment. If tracking information is available, we’ll include that too, so you can follow your order’s journey.
Yes! If your order arrives damaged or incorrect, we will send a replacement at no extra cost to ensure you get exactly what you ordered.
Orders can only be canceled before they are processed for shipping. Once your package has been dispatched, cancellations are not possible, so please act quickly if you need to cancel.
You can reach out to us anytime via our Contact Us page or directly on WhatsApp for fast and friendly support. We’re always happy to help!
